Support


Technical Drawings and Documentation

You will find the available documentation and technical drawings for our products under the tab “Downloads” located at the respective product pages. For technical inquiries, please contact our support team directly.

 

Software Updates

If you require a software update for your product, please contact our technical support. Please have the model name, serial number, and the current software version at hand.

 

Warranty and Repair

We offer a special maintenance and repair service for all of our products to you – professionally and in time. To take advantage of this service, please send us the unit together with a fully completed and signed repair dispatch note. Please understand, that devices without this form cannot be processed.
 

Technical Support

Our experienced product specialists gladly support you with technical questions about our products. To offer you the optimum service, please have the model name, serial number and the firmware version at hand. You can contact our support team Monday through Friday from 9:00 am to 5:00 pm CEST. Outside our opening times, please do not hesitate to contact us by e-mail, we will reply as soon as possible.

 

Phone: +49 7141 94 702 ext. 15
Email: